AI-Powered SMS for Restaurants & Hotels

Turn One-Night Guests
Into Lifelong Regulars.

7 in 10 first-time guests never return, whether they dined or stayed.

Elite Guests writes and sends every SMS follow-up for you, giving every opted-in guest a reason to return.

Sample welcome video — what your guests see

SMS reaches 98% of recipients. On average, hospitality SMS campaigns convert at 20%+.

Try Free for 14 Days

No contracts. Cancel anytime. Setup takes less than 10 minutes.

98%
SMS Open Rate
vs 27% for email
5-7×
Cheaper to retain
than acquire a new guest
45%
SMS Response Rate
vs 6% for email
70%
Of first-time guests
never return without follow-up
70%

of first-time guests never return without a personal follow-up.

— Restroworks & Bloom Intelligence, 2025

You run a tight operation. The experience is perfect. The service is on point. And they still don't come back.

Not because they didn't love it. Because nobody followed up.

The place down the street isn't better than yours. They just have a system.

Elite Guests is that system.

Why we built this

We watched restaurants and hotels pour everything into creating exceptional guest experiences: perfect food, immaculate rooms, genuine service.

And then watched 70% of those guests disappear, never to return, because no one followed up.

Not because guests didn't want to come back. Because nobody gave them a reason to.

Built for busy owners, not marketing teams
01

Guest Scans Your QR Code

Your server drops the QR code at the table on a table tent — or your front desk shares it at check-in. One scan and your welcome video plays instantly. No app. No booking system. No integration.

02

They Watch. They Opt In.

Your branded welcome video plays. At the end, it invites them to join your VIP list. Name, number, one tap — and an instant welcome text lands in their phone. From that moment, that guest is on a list you own.

03

Pick a Goal. We Write Everything.

Tell us what you want to accomplish:

  • →Drive more reservations
  • →Push online orders
  • →Promote a special or event
  • →Win back guests who haven't returned

Pick your goal. Pick your date and time. We write the message for you, ready to send — immediately or on a schedule.

No marketing experience needed. If you can approve a text message, you can run a campaign.

We write your messages for you

Every message — welcome, review request, return nudge, win-back, campaign — is written for you and arrives ready to send. Want to tweak a word? You can edit or rewrite anything. Most owners never need to.

The Welcome Video

One scan.
A guest for life.

Put your QR code on the table, the check presenter, the front desk, or your social bio. A guest scans it and your branded welcome video plays instantly — right there in the room.

They watch. They join your VIP list. An instant welcome text lands in their phone before dessert arrives.

Upload once. We take it from there.

  • ✓Your branded welcome video. One upload, runs forever.
  • ✓Works anywhere: table tents, check presenters, front desk, social bio
  • ✓Opt-in form with full SMS compliance
  • ✓Automation starts the moment they opt in
9:41
E
text message · SMS
iMessage · Today 9:41 AM
Welcome Message
Get Exclusive Offers
Join Our Guest List
Hi Sarah! Welcome to our VIP list 🥂 Watch our exclusive welcome message 🎬 Reply STOP to opt out.
The Review Request
Automated 2.5 hours after their visit

Strike while the
experience is fresh.

2.5 hours after their first visit, your guest receives a video from your team asking for a review.

Not a generic text. A real face. A real thank you. A real ask.

Automated review request, sent once after their first opt-in visit.

  • ✓Sends once, automatically after their first opted-in visit
  • ✓Links directly to your Google review page
  • ✓Personal video builds genuine connection
  • ✓Automated asking. You set it up once, it runs forever.

Sample review request video

Instantly on opt-in
Every guest
Hi [Name], welcome to the [Restaurant Name] VIP list! Great to have you with us 🥂
2.5 hrs after visit
First visit only
Hi [Name], thank you for coming! We'd love to hear about your experience: [link]
+7 days
First visit only
Hi [Name], it was great having you! Chef has something new you'll love: [link]
+60 days quiet
Ongoing
Hi [Name], we miss you at [Restaurant Name]! Here's something special: [link]
The Automation Engine

4 touchpoints.
0 staff hours.

The moment a guest opts in, an instant welcome text lands. The review request fires 2.5 hours after their visit. A return nudge follows at 7 days. Each runs once and never repeats.

The 60-day win-back is the exception. It runs ongoing — but only for guests who have gone quiet and haven't been back in two months. Active guests never get it.

Every message in every sequence is written for you, ready to go.

All timed. All automatic. Your staff focuses on the service.

Your List. Your Campaigns.

Send when you want.
To who you want.

The automated sequences run on their own, firing once for each first-time guest, with the 60-day win-back running continuously. But you can also reach out to your list whenever the moment calls for it: a slow Tuesday you want to fill, a new dish, a private event, a flash deal.

We recommend waiting at least 14 days after launch before sending your first manual campaign. This gives the automated sequences time to run without overlap.

Pick your goal. Pick your date and time. We write the message for you, ready to send — immediately or on a schedule. Edit it only if you want to.

  • →Every message written for you, ready to send
  • →Send to your full list or specific guest segments
  • →Use your existing social media videos, no new filming needed
  • →Your guest list belongs to you, not us
What can you campaign for?
Fill a slow night
Send a last-minute offer to guests who visited in the last 90 days.
Launch a new dish or menu
Push your video to everyone on your list with one send.
Promote a private event
Target by visit date, visit frequency, or your full list.
Win back guests you haven't seen
Reach anyone who hasn't visited in 60, 90, or 120 days.
You own the list

Every guest who opts in is on a list you own, not Elite Guests. Most platforms keep your customers. We give them to you. Cancel any time and take your list with you.

The Math — Run Your Own Numbers

How much is walking out your door every year?

Type your numbers or drag the sliders. Everything updates instantly.

Covers per month
Average check
$
What you're losing
867 covers per month
= 10,404 guests per year
70% never come back
= 7,283 guests lost forever
Each guest worth $65+
= $473,395 walking out the door annually
What you'd recover
Elite Guests recovers even 10% of those guests
= 728 guests back
× average 2 return visits
× $65 average check
= $94,640 in recovered revenue
Annual cost of Elite Guests: $9,738
Return: 9.7× your investment

Based on a conservative 10% recovery rate, 2 return visits per recovered guest, and the Restaurant Growth plan ($799/mo + $150 activation) — see pricing above for all three restaurant tiers.

Most restaurants and hotels cover their monthly subscription within 90 days. After that it’s profit from guests who were already gone.

Simple Pricing. Serious Results.
Restaurant
Starter
$399/month

+ $150 one-time activation

  • ✓3,000 SMS messages/month
  • ✓Every automation included
  • ✓1 location
  • ✓Email support
  • ✓14-day free trial
Popular
Growth
$799/month

+ $150 one-time activation

  • ✓10,000 SMS messages/month
  • ✓White-label guest pages
  • ✓Launch coaching call
  • ✓Next-day priority support
  • ✓14-day free trial
Pro
$1,299/month

+ $150 one-time activation

  • ✓25,000 SMS messages/month
  • ✓First-month campaigns done for you
  • ✓Quarterly strategy reviews
  • ✓Same-day support
  • ✓14-day free trial
Hotel
Boutique
$999/month

+ $250 one-time activation

  • ✓10,000 SMS messages/month
  • ✓Full guest journey
  • ✓1 property
  • ✓Email support
  • ✓14-day free trial
Popular
Standard
$1,599/month

+ $250 one-time activation

  • ✓25,000 SMS messages/month
  • ✓White-label guest pages
  • ✓Launch coaching call
  • ✓Next-day priority support
  • ✓14-day free trial
Portfolio
$2,499/month

+ $250 one-time activation

  • ✓50,000 SMS messages/month
  • ✓First-month campaigns done for you
  • ✓Quarterly strategy reviews
  • ✓Same-day support
  • ✓14-day free trial

Overage: $100 per 1,000 messages above your plan limit. No contracts. Cancel anytime.

Common Questions

Everything you need to know

What exactly does Elite Guests automate?
The moment a guest opts in, an instant welcome text goes out. 2.5 hours after their visit, the review request fires. At 7 days, a return-visit nudge. These run once and never repeat. The 60-day win-back is the exception; it runs ongoing, but only reaches guests who have gone quiet and haven't returned in two months. All timed, all automatic, zero staff involvement.
How do guests opt in?
Guests scan your QR code — on the table, the check presenter, the front desk, or anywhere you place it — or tap your shareable link in a text or social bio. Your branded welcome video plays, and they tap one button to join your list. The opt-in is TCPA compliant and fully documented. Guests can reply STOP at any time to unsubscribe immediately.
How quickly can I get set up?
Your account is ready in under 10 minutes. Your dedicated local number requires 10DLC carrier registration, a mandatory US carrier process for business SMS that we handle entirely. Approval typically takes 1–3 weeks. In some cases it can take up to 4–6 weeks. We keep you updated and activate your sequences the moment approval comes through.
Who writes the messages?
We do. Elite Guests writes every message for you based on your goal — welcome, review request, return nudge, win-back, and campaigns. Each one arrives ready to send. If you ever want to change something, you can edit any part, rewrite it, or write your own from scratch. Nothing sends until you approve it.
Can you create our welcome and review videos?
We recommend high-quality video for your welcome and review touchpoints. They represent your brand at the first moment of contact. You can film on a phone in good lighting, hire a local videographer, or reach out to us about production referrals. For marketing campaigns, your existing social media videos work perfectly and require no new filming.
Can I use my existing social media videos in campaigns?
Yes. Drop any video you have already produced into a campaign, we write the message, and send it to your list. No new filming required.
Do I own my guest list?
Yes, completely. Every guest who opts in belongs to your list, not ours. You can export your contacts at any time. If you cancel, your list comes with you. We give your guests back to you.
Is Elite Guests TCPA and 10DLC compliant?
Yes. We handle full 10DLC registration for your dedicated local number, include compliant opt-in language in every sequence, and automatically honor STOP requests. Every message is built to meet TCPA requirements. You are never exposed.
What happens after my 14-day free trial?
You are billed at your plan rate. Restaurant: $399/month (Starter), $799/month (Growth), or $1,299/month (Pro). Hotel: $999/month (Boutique), $1,599/month (Standard), or $2,499/month (Portfolio). No contracts. Cancel at any time from your dashboard.

Your guests had a great experience.
Make sure they come back.

70% of first-time guests never return, whether they dined or stayed. Elite Guests writes and sends every follow-up for you, so the guests you worked hard to impress actually come back.

Try Free for 14 Days

No contracts. No marketing team required. Setup in under 10 minutes.