7 in 10 first-time guests never return, whether they dined or stayed.
Elite Guests automatically sends AI-personalized SMS follow-ups, giving every opted-in guest a reason to return.
SMS reaches 98% of recipients. On average, hospitality SMS campaigns convert at 20%+.
No contracts. Cancel anytime. Setup takes less than 10 minutes.
of first-time guests never return without a personal follow-up.
— Restroworks & Bloom Intelligence, 2025
Not because they didn't love it. Because nobody followed up.
The place down the street isn't better than yours. They just have a system.
Elite Guests is that system.
We watched restaurants and hotels pour everything into creating exceptional guest experiences: perfect food, immaculate rooms, genuine service.
And then watched 70% of those guests disappear, never to return, because no one followed up.
Not because guests didn't want to come back. Because nobody gave them a reason to.
At checkout (or check-in for hotels), a server or front desk staff shows guests a QR code — on a device or a printed card. No integration with your reservation system needed.
Guests scan on their own phone, your branded welcome video plays, and it invites them to join your SMS list. One tap and they're in. From that moment, that guest is on a list you own.
Tell us what you want to accomplish:
Pick your goal. Pick your date and time. Our AI writes the message for you. Edit any part of it, rewrite it completely, or write your own from scratch. Send it immediately or schedule it for later.
No marketing experience needed. If you can send a text message, you can run a campaign.
Elite Guests writes a starting draft. Edit it, rewrite it, or write your own from scratch. We handle everything else.
Your server or front desk staff shows guests a QR code — on a device or a printed card — at checkout or check-in. No reservation-system integration required.
They scan, your branded welcome video plays instantly, and they opt in. From that moment, you have a guest relationship — not just a one-time visit.
Upload once. We take it from there.
2.5 hours after their first visit, your guest receives a video from your team asking for a review.
Not a generic text. A real face. A real thank you. A real ask.
Automated review request, sent once after their first opt-in visit.
During every first visit, your guest gets your upsell: a dessert, a drink, tonight's special. You pick what to push.
Then the review request fires 2.5 hours after. A return nudge at 7 days. Each sequence runs once, on their first opt-in, and never repeats.
The 60-day win-back is the exception. It runs ongoing, reaching any guest who hasn't been back in two months.
All timed. All automatic. Your staff focuses on the service.
The automated sequences run on their own, firing once for each first-time guest, with the 60-day win-back running continuously. But you can also reach out to your list whenever the moment calls for it: a slow Tuesday you want to fill, a new dish, a private event, a flash deal.
We recommend waiting at least 14 days after launch before sending your first manual campaign. This gives the automated sequences time to run without overlap.
Pick your goal. Pick your date and time. Our AI writes the message for you. Edit any part of it, rewrite it completely, or write your own from scratch. Send it immediately or schedule it for later.
Every guest who opts in is on a list you own, not Elite Guests. Most platforms keep your customers. We give them to you. Cancel any time and take your list with you.
Three tiers for restaurants, three for hotels. 14-day free trial on every plan.
+ $150 one-time activation
+ $150 one-time activation
+ $150 one-time activation
Overage: $100 per 1,000 messages above your plan — or upgrade anytime. No contracts. Cancel anytime.
After 90 days Elite Guests pays for itself. After that it's profit from guests who were already gone.
70% of first-time guests never return, whether they dined or stayed. Elite Guests gives restaurants and hotels an automated follow-up system so the guests you worked hard to impress actually come back.
No contracts. No marketing team required. Setup in under 10 minutes.